About Us

AIS X-Ray: Experts in Product Recall & Recovery

Stringent quality and safety management is crucial – especially within the food manufacturing and processing industry. That is why AIS is on-hand to offer fast, confidential and extremely reliable product recall and recovery services.

Avoid costly recalls and protect your brand

A product recall is not only expensive, it could irretrievably damage your brands’ reputation.

Our product recovery services are designed to help you prevent product and food recall incidents as well as provide a Rapid Response should a potential problem arise.

Talk to the experts

Our top priority is to ensure maximum consumer safety and protect your brand integrity when you need it most.

From the moment you contact us, our highly trained and experienced team will deal your enquiry quickly and with absolute confidentiality. We will answer your questions efficiently and succinctly without bombarding you with technical jargon.

Potential recall crisis?

Our service is always fast and reliable

Call our Rapid Response Service

01933 674 030

Maximum safety and quality, at the very best price

Established in 1998, AIS manage an impressive client base in the food, pharmaceutical and personal care industries.

We have the widest range of specialist inspection equipment in the UK, and continually invest in our technology and our team to ensure a fast and comprehensive product recall and recovery service.

ISO accredited since 1999

We were the first product inspection services provider in Europe to achieve ISO 9001 and we are still the largest.

Request a Free Sample Inspection

We offer a reasonably immediate appraisal of what can be achieved with your product or particular container. Simply send a sample of your product for inspection, or call us – we can often evaluate the issue on the phone.

Free sample inspection

Free, immediate and confidential evaluation

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ISO accredited

Certified to operate a Quality Management System

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Make AIS a key part of your crisis response plan

In a crisis situation you can be confident that your product recall is being managed by the best in the industry.

FAQs

Does AIS guarantee confidentiality?

Yes we do.

We will never share any information regarding our clients or our projects, whether current or historical, regarding an enquiry, initial evaluation or continued inspection services.

Furthermore, information gathered via our website is handled in complete confidence; all traffic statistics generated are anonymous and we store no personal details.

Please read our Privacy Policy.

Does AIS have a confidentiality agreement?

Yes, we have our standard bi-lateral non-disclosure agreement and will consider any reasonable confidentiality agreement from a customer.

Does AIS have written procedures?

Yes, these are our “Standard Operating Procedures”. We will however modify and add to our SOPs to meet the individual requirements of your specific product.

Does AIS have an environmental policy?

We aim to be a sustainable business and protect the environment where possible:

  • Our service can help manufacturers to avoid waste by destroying only contaminated or faulty goods while safe products are released back into distribution
  • All packaging material removed during the inspection process is sent to be recycled including shrink wrap, cartons, glass packaging and cans
  • We try to source sustainable suppliers including a predominantly biomass-fuelled electricity supplier

 

How much does AIS’ inspection service cost?

Our x-ray inspection service is generally quoted at a simple per-item fee.

The pricing structure is based on the product inspection time plus any additional services such as shrink wrapping or relabelling. The cost is then converted into a ‘per-item’ (unit or case) price so you know exactly how much the inspection service will be.

The fee per item will be dependent on several factors including:

  • The fault or contaminant to be detected (eg. level of difficulty and time required)
  • The product size, quantity and value
  • Special requirements, urgency or expiry date(s) if applicable

We are confident that you will find our service fast, efficient and cost effective – even for relatively low value products.

Request a Free Sample Inspection for AIS to evaluate your product and problem.

What is AIS’ Free Sample Inspection?

Our Free Sample Inspection service offers a no obligation evaluation of what is achievable for your product and problem. Simply complete the form here and send a sample of your product for inspection at AIS’ premises.

This initial evaluation is reasonably immediate, confidential and free and we will always provide an honest appraisal of what is possible. All enquiries are treated as 100% confidential.

You can also call us – we can often evaluate the issue on the phone.

Is AIS on social media?

“You won’t find us on Facebook, Twitter or YouTube”.

We maintain a professional company profile on LinkedIn where we share industry and technology news and information that may assist businesses with compliance or potential recall incidents.

We will never “tag” or publicly identify our clients or contacts on social media, or any other digital marketing, without their explicit consent.

White Papers

How to Prevent Product Recalls

As production speeds increase, so does the risk of defective products reaching retailer shelves. A product recall is a huge financial risk that can be often be avoided with proper planning and equipment for product quality control.

This white paper covers the reasons and potential costs of a recall as well as best practice to minimise risk.

Go to the Mettler-Toledo website